Refund policy
Return & Refund Policy
At Wellvo, we strive to ensure customer satisfaction while maintaining fair policies.
Returns:
We accept returns only in cases where the product is damaged, defective, or incorrect.
To be eligible for a return:
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You must contact us within 48 hours of delivery
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You must provide clear photos or videos as proof
Non-Returnable Cases:
We do not accept returns for:
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Change of mind
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Wrong product selection by the customer
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Minor color or design differences
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Delays in delivery
Refunds:
Refunds are processed only if:
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The product is damaged, defective, or incorrect
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Valid proof is provided and approved by our team
Refund Process:
Once approved, refunds will be processed within 5–7 business days to the original payment method.
Cancellations:
To cancel an order, please contact us within 12 hours of placing the order by emailing us at natharindam38@gmail.com with your Order ID.
Once the order is shipped, cancellation requests will not be accepted.
Important Note:
As we work with third-party suppliers, replacement or refund decisions are subject to verification.
Contact Us:
For any issues, contact us at natharindam38@gmail.com.