Refund policy

At Wellvo, customer satisfaction is important to us. We aim to provide a fair and transparent return and refund process.

Returns

We accept return requests only if the product received is:

• Damaged
• Defective
• Incorrect (wrong item received)

To be eligible for a return request:

• You must contact us within 48 hours of delivery.
• You must provide clear photos or videos showing the issue including the photo of the Label on the product.
• The product must be unused and in its original condition and packaging, wherever applicable.

Non-Returnable Cases

We do not accept returns for:

• Change of mind
• Incorrect product selection by the customer
• Minor color, size, or design variations
• Delivery delays caused by logistics partners
• Normal wear and tear or misuse of the product

Replacement or Refund

For eligible claims, Wellvo may offer either a replacement or a refund depending on the nature of the issue and supplier verification.

All claims are subject to review and approval by our team.

Refunds

Refunds may be approved if:

• The product is damaged, defective, or incorrect.
• Valid photo or video proof is provided.
• The claim is verified and approved by our team.

Once approved, refunds will be processed within 5–7 business days to the original payment method.

Non-Delivery of Prepaid Orders

If a prepaid order is not delivered due to loss in transit or a verified logistics issue, customers may contact us for assistance.

After verification with our shipping partners, eligible orders will be refunded to the original payment method.

Cancellations

To cancel an order, please contact us within 12 hours of placing the order by emailing us at natharindam38@gmail.com and mentioning your Order ID.

However, once an order has been confirmed by the customer through WhatsApp, phone call, SMS, or any other communication channel and has been processed for shipment, cancellation requests will not be accepted, even if the request is made within 12 hours of placing the order.

Once an order has been shipped or is in transit, it cannot be cancelled under any circumstances.