FAQs

Frequently Asked Questions

1. How long does shipping take?
Orders are usually processed within 1–2 business days and delivered within 5–12 business days, depending on your location.

2. Do you provide order tracking?
Yes, once your order is shipped, tracking details will be shared with you.

3. Can I return my order?
Yes, we accept returns for eligible items within our return window. Please read our Return & Refund Policy for full details.

4. What if I receive a damaged item?
Please contact us within 48 hours of delivery with clear photos of the damaged item and packaging.

5. How can I contact Wellvo?
You can reach us through our Contact Us page or by email.

6. Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available on eligible orders across most locations in India.

7. What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (where available).

8. Do you ship across India?
Yes, we currently deliver to most serviceable locations across India.

Optional (very useful if you get many WhatsApp inquiries):

9. Can I cancel my order?
Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible. To request a cancellation, please contact us as soon as possible through our Contact Us page or WhatsApp.